Frequently Asked Questions

Do you ship worldwide?  

Yes we ship worldwide UPS tracked with $100 worth of insurance included. You can read about our shipping polices here.

How do I prep my new cloth diapers? 

All you need is one regular wash on warm. Lilly & Frank prewashes all our fabrics so that the diaper is ready to go when it arrives to you. Because the materials are prepped only one prewash is needed to remove any sewing partials such as dust left behind during the production process. Your diaper will be absorbent right from first use but it will also continue to increase absorbency over the next few washes.

Do Lilly & Frank cloth diapers require a cover?

Our fitted and hybrid cloth diapers are absorbent enough that many of our customers are able to go coverless for a period of time before the diaper feels damp. To be complete waterproof a wool or PUL cover is required and recommended for travel, naps & bedtime. 

What is the difference between a hybrid and a fitted? 

Fitted diapers have a hidden layer of organic bamboo fleece in the shell that act as an absorbent layer. Hybrid diapers have a hidden layer of polyester fleece in the shell that act as a mild liquid barrier to push the moisture back up to the soaker slight extending the time before the shell will begin to feel damp. The insert and boosters for both diapers are the same, the only difference is in the hidden layer in the shell. You can read more about absorbency here.

Do I have to change the diaper shell at every diaper change?

Traditionally yes you will need to change the entire diaper (shell & insert) at every diaper change. This is because most likely the shell will be damp as it is not waterproof and it has absorbent layers built in. If however the shell was dry and you wanted to put a new insert or prefold in you can most definitely do that. 

Do I need to spay of the poop before laundering my diapers?

Yes, you will need to remove all poop from your cloth diapers before laundering them. Don't worry, it's easier than you think! Many poops can easily be shaken out of the diaper into the toilet. I recommend a diaper sprayer for ease of poop removal. A diaper sprayer very simple spray gun that you can attach to the back of your toilet.

How do I wash Lilly & Frank cloth diapers?

Our wash routine is very simple, rinse, heavy wash and dry on low. You can read more about how to care for you cloth diapers here.

Can I return my order if I don't like it?

We offer a 14 day return policy on unwashed, unworn items in original packaging. Return shipping is the responsibility of the buyer. You can read more about our return policy here.