We accept returns of regular-stock items, including diapers and trainers, when they are unused, unwashed, unworn and in their original packaging and resaleable condition. Please contact us within 14 days of delivery—or collection for local pickup—to arrange a return.

Customers are responsible for return shipping, and original shipping charges are non-refundable. Clearance, custom and made-to-order items are final sale.

If you believe your item has a manufacturing defect, please contact us so we can review it. See our full return policy for complete details.

Our wash routine is very simple, rinse, heavy wash and dry on low. You can read more about how to care for you cloth diapers here.

Yes, we recommend that you remove all poop from your cloth diapers before laundering them. Don't worry, it's easier than you think! Many poops can easily be shaken out of the diaper into the toilet. Additionally, a diaper sprayer helps for easier poop removal.

For fitted diapers - yes you will need to change the entire diaper (shell & insert) at every diaper change. This is because most likely the shell will be damp as it is not waterproof and it has absorbent layers built in. If however the shell was dry and you wanted to put a new insert or prefold you could do that. 

For All-In-Two diapers - no, you do not need to change the cover. Just give it a quick wipe and snaps in a new insert.

Fitted diapers have a hidden layer of organic bamboo fleece in the shell that act as an absorbent layer. Hybrid diapers have a hidden layer of polyester fleece in the shell that act as a mild liquid barrier to push the moisture back up to the soaker slight extending the time before the shell will begin to feel damp. The insert and boosters for both diapers are the same, the only difference is in the hidden layer in the shell. You can read more about absorbency here.

Our fitted and hybrid cloth diapers are absorbent enough that many of our customers are able to go coverless for a period of time before the diaper feels damp. To be complete waterproof a wool or PUL cover is required and recommended for travel, naps & bedtime. 

For fitted diapers - all you need is one regular quick wash on warm. Lilly & Frank prewashes all our fabrics so that the diaper is ready to use when it arrives to you.

For All-In-Two diaper - please prewash the inserts 2-3 times before use to prep the fibres. The diaper shell just needs one quick wash on warm.

We currently offer shipping within Canada only through our online checkout. Customers outside Canada may contact us to discuss whether shipping to their destination can be arranged.

We completely get it, we change our minds too! Order cancelation on ready to ship items is available within 24 hours of placing your order as long as it hasn't already shipped.

Custom orders need to be canceled within 12 hours of placing your order as the cutting for custom item may begin the very next day.

We currently ship within Canada, with free shipping on orders of $150 CAD or more and $10 CAD flat-rate shipping on orders below $150 CAD. You’ll receive an order confirmation by email and tracking information when your order ships. This shipping comes with $100 worth of insurance, if you wish for additional insurance please contact us to arrange.

Local pickup is available by appointment. Customers outside Canada may contact us before ordering to discuss shipping options. Shipping fees are non-refundable in the case of returns.

We currently offer shipping within Canada only through our online checkout. Customers outside Canada may contact us before ordering to discuss whether shipping to their destination can be arranged.

Import duties/tariffs are currently required on international orders and are not included in our prices. Customers are responsible for these charges, even if package is refused.